FAQ

General

When did the game start?

Orientation Quest gameplay began on Sunday, August 16, 2026 at 6:00 PM EST.

When does the game end?

Orientation Quest gameplay ends on Sunday, August 23, 2026 at 6:00 PM EST. After this point, no more Challenges may be completed, and ScottyCoins can no longer be earned.

I selected the wrong housing community! What should I do?

Please let us know through the “Report Issues” button on the Information Page, or through this form, and we will resolve this.

Challenges

When can I start earning Gemstones?

You can start earning Gemstones on Monday, August 17, 2026 at 12:00 PM EST.

When does Gemstone collecting end?

Gemstone collecting ends on Friday, August 21, 2026 at 8:00 PM EST. After this point, Carnegie Cup Progress is locked, and no more Gemstones can be earned. You may still complete Challenges until gameplay ends, however.

If my housing community needs to be switched in the app, will my Gemstones be reset?

No, your Gemstones will be maintained if you need to switch your selected housing community. Please use the “Report Issues” button on the Information Page to resolve an issue with an incorrect housing community.

Terrier Trade

Can I still purchase and refund items from the Terrier Trade after gameplay ends?

Yes, you may continue to purchase and refund items from the Terrier Trade after gameplay ends, up until Wednesday, September 30, 2026 4:00pm EST. After this point, the in-app Terrier Trade will close, and you will no longer be able to purchas or refund items.

Where and when can I redeem my prizes?

You can start redeeming your prizes on Tuesday, August 25, 2026 at the Community Life Office in Morewood Gardens, on Mondays through Fridays from 10:30am-4:00pm. The last day to redeem your prizes is Wednesday, September 30, 2026 4:00 PM EST. Please note that once an item is redeemed in-person, you may no longer refund it.